Refund and Returns Policy

Refund and Returns Policy

This Refund and Returns Policy outlines the conditions under which products purchased from Swish Crew may be returned, exchanged, or refunded. By placing an order through our website, you agree to the terms described below.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required for all returns.

Basketball Shooting Machines

Basketball shooting machines are large training equipment and are subject to specific return conditions.

  • Returns must be requested within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.
  • Machines that have been assembled, used, or damaged after delivery may not be eligible for a refund.

Apparel

Apparel items such as shirts, hoodies, and other clothing may be returned or exchanged within 14 days of delivery.

  • Items must be unworn, unwashed, and in their original condition.
  • All tags and packaging must remain attached.
  • Items showing signs of wear, washing, or alteration will not be accepted for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment. Please allow several business days for the refund to appear depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered. If you need to exchange a product, please contact us with your order details.

Non-Refundable Items

  • Items returned after the allowed return period.
  • Products that have been used, damaged, or altered after delivery.
  • Items without proof of purchase.

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. Shipping fees are non-refundable unless the return is caused by an error on our part.

Contact Us

If you have any questions about refunds or returns, please contact Swish Crew through the contact details provided on our website.